HATOR Support Center
Everything you need to know about our high-performance electronics and services.
What kind of warranty comes with HATOR products?
All HATOR electronic devices come with a standard 24-month limited warranty that covers manufacturing defects and hardware failures under normal use conditions.
How can I track my order status?
Once your order is processed, you will receive a confirmation email containing a tracking number and a link to our logistics partner's portal to monitor your delivery in real-time.
What is your return policy for open-box electronics?
We offer a 14-day return window. If the product is opened, it must be returned with all original packaging, accessories, and documentation to be eligible for a full refund.
Which payment methods do you accept?
HATOR accepts all major credit cards (Visa, MasterCard, American Express), PayPal, Apple Pay, Google Pay, and select cryptocurrency payments for secure transactions.
Do you offer international shipping?
Yes, we ship our electronics globally. Shipping costs and delivery times vary by destination and are calculated automatically at checkout based on your location.
Are HATOR peripherals compatible with both Windows and macOS?
Most HATOR hardware is plug-and-play compatible with Windows, macOS, and Linux. However, advanced customization software for RGB and macros is currently optimized for Windows.